![]() The best way to develop a good customer experience strategy is to develop a customer-centric framework based on the principles and values of the company. To improve customer satisfaction, increase sales and reduce turnover, you need a great customer experience strategy. Davachi has 20 years of hands-on experience with all facets of complex technology architecture and delivery, working in verticals including finance, healthcare, telecom, and consumer products and. Just 25% of companies have mapped the customer journey and achieved a clear understanding of the new digital touchpoints that their customers use. It also introduces new ways to reach customers and make adaptation to market changes easier. Many companies are making strategic, isolated investments in digital technologies in the absence of a conventional overarching strategy for how the company should optimize the client experience. Technology helps speed up the process of digital transformation. Dedicated customers buy 90% faster and spend 60% more on purchases (three times the annual value) than the average customer. Companies transform to create dedicated customers. Our customers expect exceptional service in any format, at any time, and on the device of their choice. ![]() Companies are forced to adapt to new technologies or risk being left behind. Today, the customer is driving the change, not the companies. The customer expects and should be able to rely on an easy and seamless experience. It shouldn’t matter how or why a consumer is interacting with that company. ![]() In order to win at customer experience, companies need to make sure they are always focusing on making that experience as painless as possible. Overall, as long as your transformation plan has consistent objectives, was started based on a solid business case, managed change “management”, and a tight project plan designed to move the project forward, you are sure to see predictable outcomes and better business results.When asked what factors impacted corporate decisions to implement a digital transformation plan, nearly half of the organizations cited customer satisfaction and experience as the most significant reason. To quote someone famous here: Jan Brady: 'Well all I hear all day long at school is how great Data. The most practical point you can start with when formulating your goals is the value of revenue and profit you could earn. Well said and to further that point - clean data, parsable data, organized data, analyzed data. Your digital transformation must be based on solid goals that should include increased revenues, more sales, customer satisfaction, and growth because the transformation project is aligned with the strategic initiatives of the organization. On the customer’s end, this translates to a seamless experience that crosses all channels and locations. Though your company’s transformation is a complex process, a digital transition provides your business the opportunity to connect with and meet buyers’ expectations. It is never a waste when a company invests three times the rate it previously spent in digital transformation (as long as the outcome is successful) because it brings massive, evidence-based positive business outcomes such as It also delivers cost savings and efficiency during its early stages. Digital transformation potentially finances itself when it is done right.
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